Find An Accredited Online School

Online Call Center Professional Certificates

One of the fasts growing career opportunities around the world is in call centers. These call centers are large buildings full of employees who work in any number of different industries. They might work as customer service representatives for a retail company, they may sell insurance policies for a large coverage provider or they may even work as troubleshooting help in the area of computers or electronic devices.

If you enjoy talking with others on the phone and have a desire to begin working in a call center right away, a Call Center Professional Certificate can be just what you need to boost your credentials and get hired as quickly as possible.

Read More ⇣

Compare These Top-Rated Accredited Colleges For Online Call Center Professional Certificates...

Refine School Matches
Hide filters
  • SUBJECT Clear All

    See More

  • DEGREE

    See More

  • PROGRAM TYPE

  • START TIME

    LOCATION
    Please enter valid US or Canada Zip.

Searching Searching ...

Matching School Ads
1 Program(s) Found
  • Ranked among the Best Online Bachelor’s Programs in 2015 by U.S. News and World Report.
  • Lets undergrad students try classes before paying any tuition.
  • Has an average class sizes of 18 for undergraduate and 13 for graduate-level courses.
  • Offers numerous scholarship opportunities that can help students save up to $750 per term on their tuition.
  • Tends to educate degree-seeking online and campus-based students who are adult learners with families and students who work while pursuing higher education.
Show more [+]
Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
5 Program(s) Found
  • Alumni have appeared in reality competition shows such as Top Chef and Project Runway.
  • Has a team of about 4,000 faculty members focused on helping students tap opportunities in a marketplace driven by ideas.
  • Offers programs in design, media arts, fashion, and culinary.
  • Provides program coordinators who work with students to ensure they have the learning materials, assignments, facilities, and faculty to get the most out of the program.
  • Over 50 campus locations nationwide.
Show more [+]
Good for Working Adults
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
5 Program(s) Found

Since 1977, Keiser University has maintained a practical, hands-on approach to career education to help our students achieve their personal and professional goals.  Our student-centered approach remains at the foundation of the Keiser University mission and continues to attract students who prefer a more personal learning experience. 

    2 Program(s) Found
    • Offers several scholarship opportunities for students who qualify.
    • Laptop computers are issued to each student at the beginning of their program.
    • Provides programs in health care, business, information technology, and graphic arts.
    • Respiratory Therapy program is accredited by the Commission on Accreditation for Respiratory Care (CoARC).
    • Accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC).

    Our family of non-profit colleges admits students of any race, color, and national or ethnic origin.

    Show more [+]
      3 Program(s) Found

      Sullivan University is a private institution of higher learning dedicated to providing educational enrichment opportunities for the intellectual, social and professional development of its students.

        • Designated a 2015 Military Friendly School by Victory Media for the 4th consecutive year.
        • Listed on the President’s Higher Education Community Service Honor Roll in 2013, for the sixth consecutive year.
        • Links students to hundreds of training opportunities ( beyond their traditional internships and practicum) at their many “partner agencies” in each of their local communities. 
        • Accredited by the Western Association of Schools and Colleges (WASC).
        Show more [+]
        • Financial Aid
        2 Program(s) Found

        An accredited online university, Capella University offers bachelor’s, master’s/MBA, doctoral, and certificate programs designed to take you to the forefront of your profession. Our competency-based curriculum delivers foundational knowledge and real-world skills, so what you’re learning is immediately applicable to your career. Right now, more than 36,000 students are expanding their opportunities with Capella programs.

        • Online Courses
        • Financial Aid
        • Transferable Credits
        3 Program(s) Found
        • Ranked among the Best Online Bachelor's Programs in 2015 by U.S. News & World Report.
        • Designated as a 2015Military Friendy School by Victory Media.
        • Listed amongst the Best for Vets Colleges by Military Times 2 years in a row
        • Offers a network of technologically advanced campuses and online degree programs designed to provide a unique higher education.
        • 5 campuses located across Colorado.
        Show more [+]
        Good for Working Adults
        • Flexible Scheduling
        • Financial Aid
        • Transferable Credits
        2 Program(s) Found
        • Push Your Creativity To The Next Level.
        • Full Sail’s curriculum combines elements of creativity, art, business and life skills, technical prowess, and academic achievement.
        • Full Sail offers accelerated programs, so a degree that would normally take four years takes 24 months on average.
        • Students work with industry-standard tools and technologies, allowing them to gain practical knowledge and real-world experience.
        • Join us on Facebook, Twitter, YouTube and Instagram to interact with our community, read about grad success, and see campus images.
        Show more [+]
        • Online Courses
        1 Program(s) Found
        Brenau University , Jacksonville

        Brenau Adult and Graduate Studies: Designed with You in Mind

        If you are a busy, working adult, Brenau offers professionally focused undergraduate and graduate degrees and professional certification programs in flexible, convenient formats that meet your goals and fit your schedule. Brenau has a rich history of 135 years, with more than 35 years of experience in delivering programs for adults. As a Brenau student, you can schedule your classes in a format that is convenient to you. Many of our programs can be completed 100% online.

        Good for Working Adults
        • Accredited
        • Flexible Scheduling
        • Accelerated Programs
        • Financial Aid
        • Transferable Credits

        View More Online Schools

        Keep reading to learn about what you can learn with this call center certificate, the reasons for pursuing a certificate, a day in the life of a call center professional and how to pursue this certification online rather than in a traditional training facility.

        What You Will Study Through a Call Center Certificate

        A call center certificate is typically a short course than can take as little as three days to complete. Although it may not be as extensive as many diplomas or degrees, the call center certification will adequately prepare students for careers in call center facilities.

        Some of the topics that you might expect to study include assessing the expectations of the caller, asking questions to obtain the right information, communicating effectively, finding a solution or resolution that appeals to the caller, documenting your conversations, communicating through alternative means such as online chat and leading groups and team members for successful and productive days in the office.

        Reasons to Pursue a Call Center Certificate

        There are several reasons why individuals might want to pursue a call center certificate. Some of the most popular reasons include getting certifications to improve your chance of being hired by a company, boosting your credentials in order to increase your salary or even to learn group management techniques in order to gain a promotion or be advanced within the call center you already work for. Whether you are already employed by a call center or you just want to be considered for a position, a call center certification can help to advance your career in several different ways.

        A Day in the Life of a Call Center Professional

        A professional who works in a call center will typically work an eight hour shift, much like any other job, but the hours may be slightly nontraditional depending on your personal work arrangement. You might start by logging into a computer system, donning a headset and answering calls.

        Depending on your area of expertise and location, you might have callers with questions about rebooting a computer, complaints about a product recently purchased or even customers calling to order products from a catalog. Keep in mind that some call center professionals even communicate through online chatting with customers or email as well as over the phone.

        Why Pursuing Certifications Online is a Smart Choice

        If you are interested in pursuing a call center certificate, you might opt to do it online as a way to save time, avoid a commute, get through the course faster and even save money. The curriculum for online students will be identical to that of traditional students, but online students will have the ability to move through the syllabus at their own speed. This ensures that you learn everything well without moving too fast, but it also ensures that you don't waste your time covering topics that you are already familiar with.

        To begin or advance your career, consider earning an online Call Center Professional Certificate through an online college or training center.

        You can earn your certificate completely online. Find out how you can upgrade your credentials and advance your career. Get started today.