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Online Call Center Professional Certificates

One of the fasts growing career opportunities around the world is in call centers. These call centers are large buildings full of employees who work in any number of different industries. They might work as customer service representatives for a retail company, they may sell insurance policies for a large coverage provider or they may even work as troubleshooting help in the area of computers or electronic devices.

If you enjoy talking with others on the phone and have a desire to begin working in a call center right away, a Call Center Professional Certificate can be just what you need to boost your credentials and get hired as quickly as possible.

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1 Program(s) Found
  • Ranked among the Best Online Bachelor’s Programs in 2015 by U.S. News and World Report.
  • Lets undergrad students try classes before paying any tuition.
  • Has an average class sizes of 18 for undergraduate and 13 for graduate-level courses.
  • Offers numerous scholarship opportunities that can help students save up to $750 per term on their tuition.
  • Tends to educate degree-seeking online and campus-based students who are adult learners with families and students who work while pursuing higher education.
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Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
  • Offers several scholarship opportunities for students who qualify.
  • Laptop computers are issued to each student at the beginning of their program.
  • Provides programs in health care, business, information technology, and graphic arts.
  • Respiratory Therapy program is accredited by the Commission on Accreditation for Respiratory Care (CoARC).
  • Accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC).

Our family of non-profit colleges admits students of any race, color, and national or ethnic origin.

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  • Accredited
  • Accelerated Programs
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2 Program(s) Found
  • Ranked one of the Best for Vets schools in Military Times Edge magazine’s 2013 “Best for Vets” edition.
  • Offers MUSE (My Unique Student Experience), a content delivery system that gives students the option to watch, view, read or listen to required course materials.
  • Allows students to complete courses at whatever pace they want.
  • Provides IntelliPath, a proprietary learning technology that lets students learn at their own pace.
  • A DANTES-affiliated university and member of the Service Members Opportunity Colleges.
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Good for Working Adults
  • Online Courses
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
1 Program(s) Found
  • Guarantees flat-rate tuition for students who stay continuously enrolled.
  • Offers a four-day class schedule, leaving Fridays open.
  • Founding member of the Accrediting Council for Independent Schools and Colleges (ACICS) in 1912.
  • Career assistance services are provided to all students and graduates for life.
  • Has programmatic accreditation from the Commission on Accreditation of Allied Health Education Programs (CAAHEP) and Accrediting Bureau of Health Education Schools (ABHES).
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Good for Working Adults
  • Accredited
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  • Transferable Credits
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  • Features a community service program for students, called the Ambassador Program.
  • Offers several programs in healthcare, criminal justice, broadcasting, business administration and more.
  • Features an online system called MyPortal that allows students to check their schedule, grades, calculate their GPA, and more.
  • Has 5 Florida campuses located in Fort Lauderdale, Gainesville, Miami, Hollywood, and Altamonte Springs, with online options.
  • Accredited by the Accrediting Council for Independent Colleges and Schools (ACICS).
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Good for Working Adults
  • Accredited
  • Flexible Scheduling
  • Financial Aid
  • Transferable Credits
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  • Features student-run massage therapy clinics at Pittsfield and Albany campuses, and a cosmetology clinic at the Pittsfield campus.
  • Accredited by the Accrediting Council for Independent Colleges and Schools (ACICS).
  • 3 campuses located in Albany and New York City Metro, New York, Pittsfield in Massachusetts, with online options as well.
  • Sister school Austin's School of Spa Technology.
  • Originally founded in 1916 in the Capital District of New York.
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Good for Working Adults
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3 Program(s) Found

An accredited online university, Capella University offers bachelor’s, master’s/MBA, doctoral, and certificate programs designed to take you to the forefront of your profession. Our competency-based curriculum delivers foundational knowledge and real-world skills, so what you’re learning is immediately applicable to your career. Right now, more than 36,000 students are expanding their opportunities with Capella programs.

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5 Program(s) Found
  • Ranked among the Best Colleges in the South in 2015 by U.S. News and World Report.
  • Ranked the 13th  Best College for Veterans in 2015 by U.S. News and World Report.
  • A private institution founded in 1977 with a current total undergraduate enrollment of over 15,00.
  • Its student-faculty ratio is 12:1, and 89.3% of classes have fewer than 20 students.
  • Has students attend one class at a time to ensure easy access to faculty and a more hands-on education.
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    • Designated a 2015 Military Friendly School by Victory Media for the 4th consecutive year.
    • Listed on the President’s Higher Education Community Service Honor Roll in 2013, for the sixth consecutive year.
    • Links students to hundreds of training opportunities ( beyond their traditional internships and practicum) at their many “partner agencies” in each of their local communities. 
    • Accredited by the Western Association of Schools and Colleges (WASC).
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    Good for Working Adults
    • Flexible Scheduling
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    1 Program(s) Found
    • Located in Hollywood, CA, offering degrees in film, music production, business, animation and more.
    • Scholarship, financial aid and military benefits are available for students who qualify.
    • Programs taught by award-winning industry professionals in real-world working environments.
    • Features industry-standard facilities including recording studios, soundstages, green screen, movie theatres and more.
    • Accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC).
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    • Financial Aid

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    Keep reading to learn about what you can learn with this call center certificate, the reasons for pursuing a certificate, a day in the life of a call center professional and how to pursue this certification online rather than in a traditional training facility.

    What You Will Study Through a Call Center Certificate

    A call center certificate is typically a short course than can take as little as three days to complete. Although it may not be as extensive as many diplomas or degrees, the call center certification will adequately prepare students for careers in call center facilities.

    Some of the topics that you might expect to study include assessing the expectations of the caller, asking questions to obtain the right information, communicating effectively, finding a solution or resolution that appeals to the caller, documenting your conversations, communicating through alternative means such as online chat and leading groups and team members for successful and productive days in the office.

    Reasons to Pursue a Call Center Certificate

    There are several reasons why individuals might want to pursue a call center certificate. Some of the most popular reasons include getting certifications to improve your chance of being hired by a company, boosting your credentials in order to increase your salary or even to learn group management techniques in order to gain a promotion or be advanced within the call center you already work for. Whether you are already employed by a call center or you just want to be considered for a position, a call center certification can help to advance your career in several different ways.

    A Day in the Life of a Call Center Professional

    A professional who works in a call center will typically work an eight hour shift, much like any other job, but the hours may be slightly nontraditional depending on your personal work arrangement. You might start by logging into a computer system, donning a headset and answering calls.

    Depending on your area of expertise and location, you might have callers with questions about rebooting a computer, complaints about a product recently purchased or even customers calling to order products from a catalog. Keep in mind that some call center professionals even communicate through online chatting with customers or email as well as over the phone.

    Why Pursuing Certifications Online is a Smart Choice

    If you are interested in pursuing a call center certificate, you might opt to do it online as a way to save time, avoid a commute, get through the course faster and even save money. The curriculum for online students will be identical to that of traditional students, but online students will have the ability to move through the syllabus at their own speed. This ensures that you learn everything well without moving too fast, but it also ensures that you don't waste your time covering topics that you are already familiar with.

    To begin or advance your career, consider earning an online Call Center Professional Certificate through an online college or training center.

    You can earn your certificate completely online. Find out how you can upgrade your credentials and advance your career. Get started today.